Shipping and Delivery Policy
At Dilisu a.k.a. Dilisu Foods, we strive to ensure a seamless delivery experience for all our customers. Please read our Shipping and Delivery Policy carefully to understand how we handle orders and deliveries across India.
1. Shipping Locations
- We deliver to all locations within India.
- Currently, international shipping is not available.
2. Shipping Charges
- Shipping charges, if applicable, will be displayed during the checkout process.
- Free shipping may be offered on specific orders or during promotional periods.
3. Order Processing
- Orders are processed within 1-2 business days after payment confirmation.
- Orders placed on weekends or public holidays will be processed on the next working day.
4. Delivery Time
- Estimated delivery time is 3-7 business days, depending on the location.
- Delivery times may vary due to unforeseen circumstances such as weather, strikes, or other logistical challenges.
5. Tracking Your Order
- Once your order is shipped, you will receive a tracking number via email or SMS.
- You can use this tracking number to monitor the status of your delivery.
6. Undelivered Orders
- If the courier company is unable to deliver your order, they will attempt a second delivery.
- If the order remains undelivered, it will be returned to us, and we will contact you to resolve the issue.
7. Damaged or Incorrect Products
- If you receive a damaged or incorrect product, please notify us within 48 hours of delivery.
- Contact our support team at hello@dilisu.shop or call us at +91 9088569916 with proof of the issue (e.g., photos).
8. Changes or Cancellations
- Once an order is shipped, it cannot be modified or cancelled.
- If you wish to cancel your order before it is shipped, please get in touch wi our support team.
9. Customer Support
For any queries or concerns related to shipping and delivery, please reach out to us:
📧 Email: hello@dilisu.shop
📞 Phone: +91 9088569916
We are committed to delivering your orders promptly and ensuring a smooth shopping experience with Dilisu Foods
